The company

Adore Me is a lingerie trailblazer, disrupting a huge traditional industry. We started the journey 10 years ago and we’re one of the fastest growing companies in the US.

The tech factor is strong in our DNA and this can be seen in our customer care ecosystem as well.

Our goal is to be among the best in class when it comes to customer care and we know that in order for us to do that, we don’t just need passionate and talented people, we also need great tech tools and the right working mindset: easy-going yet responsible.

The Tech

The end goal is to craft the perfect bra and ship it to millions of women. So we’re talking about scalable e-commerce, coordinating our factories & robots in our distribution centers, internal tools that catalyze everything, and great off-shore partnering companies who offer our customer care backbone.

We’re always evolving and change is everywhere. So we’re either trying out crazy new ideas, revamping parts of our policies or just making sure our processes are running smoothly. We manage a lot of uncertainty and always try to learn from our mistakes. We’re getting there!

The job: 2nd level support - customer care representative

We are looking for a detail-oriented representative - who’s not afraid to think outside the box - to help us offer high-quality support on multiple communication venues and help make our overall customer care process one of the best there is.

This role is as dynamic as you make it and provides great opportunity for growth! We’re part of and are nurturing a culture that focuses on continuous improvement. Therefore, we’re creating plenty of professional growth opportunities to take advantage of and in the long run we expect the same from you.

Quick tip: you won’t be the “headset CR rep”. We converse with our customers and CR colleagues through different channels, like email, slack, social media and more.

You

Passionate about helping each & every customer. Eager to continuously learn, improve and adapt. Experience working in customer care or an equivalent position is a must. Strong English - written and verbal is a MUST.

You have great communication and problem-solving skills. You’re great at connecting the dots. Strong attention to detail and adaptability are your superpowers.

You’re optimistic, have a high self-worth, and have strong empathy for your customers and peers.

More of a team player than a lone wolf. We take pride in having a tenured team which works great together, and you’ll easily integrate into it.

Hard skills:

  • You have advanced English, verbal and written, level B2/C1;
  • You have basic MS-office knowledge;
  • You have good investigation skills;
  • You have at least a basic troubleshooting mindset;
  • Minimum 2 years of experience.

Responsibilities:

  • Handle customer concerns escalated by our external call centers to our internal team.
  • Enforce operational transparency and share with your Lead any irregularities which you might spot throughout your day-to-day work.
  • Keep up-to-date with any communicated process/policy changes and not hesitate to ask for additional info when needed.
  • Handle assigned back-office tasks which help our overall customer care ecosystem.
  • Help your Lead assist our external call centers, when needed.
  • Handle relevant customer care-related assigned tasks.

About the perks:

Competitive pay. Private health services. Trips to our Manhattan office. Continuous learning. Playful mood. Punching bag. Specialty coffee. Did we mention continuous learning? Hipster mansion near Cismigiu*. We're hosting meetups and we're going to conferences. Lounge chairs in the garden. Experienced engineers doing no-bullshit work. Macbooks and fancy dev tools.

* These days visiting the office is optional. We work from home as much as we can to stay safe.